Online forms frequently asked questions

All General Frequently Asked Questions

No! You do not need to add a credit card for signup. We give you two weeks to try our site to build forms and see how they work. After two weeks you will be notified by email asking you to decide and if we do not hear back from you, we will delete you from our site. If you decide to stay, you'll need to add a credit card.

The best way to catch us is via email at support@rosalind.co.il We also provide service by phone Phone: (074) 728-9877. We are very busy and email is the best way to get answers. We usually respond to the email within 24 hours (in most cases less than that). You can also use the Contact us page to send us messages.

Your account will allow you to perform all the necessary actions needed to get our services. You will be able to add your organization contact info, logo, Google Analytics, bank account, merchent accounts, next receipt number, and define your organization email reply messages. your account You will be able to see all the payments you received, download a list of payers and payments, see some statistics, download invoices, create forms, surveys and web apps.

That depends on your membership. It can be as little as 2 languages and it can be as many as 6 languages. You can pick and choose any of the 6 languages we use. You can also add more languages in the Options page. If you are a member in our website, go to the Costs menu on top to see how many languages you can use for each membership level.

If for any reason you would like to close your campaign, please send us an email at: support@rosalind.co.il.

Once you've signed in to our website, your name will appear in the top menu next to Sign out. Click on the name and then you will arrive at the Team Members page. Click the Edit button and you can change the information.

Once you've signed in to our website, your name will appear in the top menu next to Sign out. Click on the name and then you will arrive at the Team Members page. Click the Edit button near your name and you can change the password.

Go to the Login Page in the top menu. There you will see a link for lost password. Enter your email and we will send you a temporary password that will allow you to login. Note that to login you will need also the code we will send to the mobile phone you used in our website. Otherwise you will need someone in your team to change your information.

Your orgnization information is in the 'Business Info' link on the left. You will be able to change organizational email, website address, phone number, and fax number.

Yes, absolutely. Each organization should have an organization's email address so your customers can contact you through it.

The number of staff members allowed depends on your type of membership. It can be 6 and it can be unlimited. To add, change, or delete team members, click the Team members link in the left menu. You will reach the team members page where you can add / modify / delete team members. You can also do this from the link 'Departments' on the menu where you can also assign team members to different departments.

The logo can be changed at the link in the left menu 'Business Info' -> Logo. You can upload a logo for all the languages allowed to you.

The link to the 'Financial info' page is on the menu on the left. When you click on it you would be able to enter a credit card info or download a Horaat Keva. You take the Horaat Keva to the bank. They will know how to fill it. You then take a picture of it and upload it at the same place.

If your customers make payments through a payment page, we send them a message by email and by phone if we have their mobile number. We do not attach a receipt in the form of PDF unless you use our receipt service. The service is available for a fee. If you are interested in the service, choose the menu on the left 'Account Management' and at the bottom of the page there will be a link to the receipts. Click on it and the system will recognize that you do not have the service and offer it to you.

In the 'Account Management' link → Team members on the left you can change team members, add and delete. You can not delete yourself. Someone else has to do it.

The receipts service is not free of charge. You must add credit card if you have not already done so. To add the receipts service, go to the left menu 'Business Information' → Receipts. This page will show you all your receipts after the service has been activated. There is a link there to help you add the service if you do not have the service yet.

Once you add the receipts service, you need to go to the link in the left menu 'Business Info' → 'Settings'. You will see there the the next receipt number. There you can change the next receipt number.

The logo can be changed at the link in the left menu 'Business Info' -> Logo. You can upload a logo for all the languages allowed to you.

The link to the bank information page are on the menu on the left. When you click on it you would be able to select the bank, branch and account number.

Google Analytics is a free service Google that will show you the number of visitors to any web page. Look it up in Google and you will get your free Google ID. On the left menu in the link 'Business Info' → 'Settings', you can add your Google ID there and you will able to track all visits to your pages in forms.rosalind.co.il website.

Yes. We can send your email to your customers using your own colors, with your logo and your organization's name. The service is not free. From the left menu go to the link 'Business Info' → 'Organization Email Option'. The system will recognize that you do not have the service yet, and will offer you the service.

We have 2 sites. Rosalind with whom you work and where you create the forms. If your customers use the form you created, they will come to the second site called forms.rosalind.co.il where they will find the form. Access to forms.rosalind.co.il is free and unlimited. If the form you created is intended for use by your team, the form will appear in the same place where you created the form.

A response letter is a personal response message sent to your end customers rather than our standard response letter that we send to each of your customers who fills out a form with personal information. Response letters are not free. They are only available to organizations with a monthly plan plus or higher.

Your customers receive a standard thank you letter for filling out the form automatically. If they provide a mobile phone number, we will also send them a message on the phone. The control over the text in the letters of thanks is at an additional cost. If you are interested in the service, you can go to the 'Account management' → 'Thank you letters' menu and add them. Your letter of thanks will be sent to them by email and to their mobile phone.

Yes, absolutely. When you go to the My Surveys or My Forms pages, all of your forms will be presented to you by department. In the row of each form there is a button called Statistics. When you click on it, you can see statistical results for each field or question. If you can not see statistics for a particular field like 'email' the statistics will not be available for that field.

From the left menu go to Account Management → Monthly Plan. The page will allow to switch plans.

In order to receive payments through our website you must prove that you are a legitimate business by uploading a document that proves that you are a registered business. Please upload registration document from Israel registrar of businesses. We need this form to prove to Mas Hachnasa that you are a legitimate business if they ask us for it. This requirment does not apply to you if you represent a local municipality or governament agency

From the left menu, go to Business Information → Documents. There you can upload the documents.

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