Charities frequently asked questions

All General Frequently Asked Questions

The best way to catch us is via email at support@rosalind.co.il We also provide service by phone Phone: (074) 728-9877. We are very busy and email is the best way to get answers. We usually respond to the email within 24 hours (in most cases less than that). You can also use the Contact us page to send us messages.

No! You can be a participating organization without paying a penny. We will charge you higher fees and deduct them from the donations you get. If you want to read a bit about our membership plan you can find the information here.

No! You do not need to enter a payment form if you are not getting special services that cost money. If you are getting services that require payment, you will need to either enter a credit card info or even upload a Horaat Keva if you wish. To see what services we offer for free click here. If at any point you gave us a payment form and you want to stop payments and fee services, you can delete the information from your account.

Every donation has a minimum charge. For donations in USD, the minimum is $10. We have this minimum because our credit card processing company has a minimum charge and we have to follow their rules.

Local donors get a standard Thank You Note automatically when they donate. Controlling the text in the Thank You Note comes with a fee. If you are interested in our service, you have to first add payment form. Use your account and go to the "Payment Form" link in the left menu. Add a payment form and then go to the "Options" link in the left menu to add the Thank You notes service. The prices are listed in Fees page and the Options page.

When you are logged in, the menu at the top right will show your name. Click on it and you can change your personal information.

In the menu on the left select 'Account Management' and then at the bottom of the sub menu there is a link to change the password. Go to the link to change your password.

The menu above has a link to Login. Click on it and you will reach the login page. There you can choose the 'Forgot password' option. Fill in your email address and we will send you an email with a link to change the password.

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The link to the bank information page are on the menu on the left. When you click on it you would be able to select the bank, branch and account number.

You will get your money every 15 days. We will either send it to you by mail with an image of the check sent by email, or we will transfer it to you to your bank account.

You get your donation money (local & US) transferred to your bank account or by check twice a month (1st and 15th). Our refund policy gives the donors 30 days to cancel. So for donations made through our website you will get your money after 30 days. Donations from Facebook take longer. Facebook gives their users 3 months to change their mind. If you add a credit card to your account, we will transfer the money at the first opportunity. Meaning, twice a month we will transfer to you the donations you received in the previous 15 days. The transfer schedule is done according to our Donation Transfer Schedule. We deduct the fees from the donations as described here.

Yes but the service comes with a fee. You will be able add 6 different sums. If you are interested in our service, you have to first add payment form. Use your account and go to the "Payment Form" link in the left menu. Add a payment form and then go to the "Options" link in the left menu to add the control donation amounts service. The prices are listed in Fees page and the Options page.

We have 2 websites. Rosalind is the management website where you upload info and view your donors and donations and manage your account. The information you upload here will show up on pay.rosalind.co.il which is the donors website. This is done to simplify your job.

All donors get a Thank You Note automatically when they donate. American donors will also get receipt in PDF format if you consented to the AFI agreement. We do not attach a receipt to the email to local donors unless you use our receipts service. The service comes with a fee. If you are interested in our service, you have to first add payment form. Use your account and go to the "Payment Form" link in the left menu. Add a payment form and then go to the "Options" link in the left menu to add the receipts service. The prices are listed in Fees page and the Options page.

In the left menu there is a link to 'Sister Charities' page. You can add your US charity name, logo, the organization id at IRS, and next receipt number. If you do that, the receipts to your American donors will be issued in PDF format on behalf of your US charity with its logo and the receipt numbers you input. The service is free of charge. You can add up to 5 different charities in US, UK, Canada, France, & Australia.

If you have that option, you will find at the bottom of the left menu, a link called Thank You Letters. Click on it and you will see the Thank You Letters page. You can add the letters in any of your languages. If you wish to add the Thank You Letters option, you can do it in the Options menu on the left.

Charities

Free essential services

  • We provide real solutions to fundraising
  • Our services include the social media websites
  • We supply a simple, cost-effective way to manage your fundraising efforts
  • Our solutions include raising funds in the US
  • No need for technical knowledge to run a campaign
To register click here