Charities frequently asked questions

All General Frequently Asked Questions

No! You can be a participating organization without paying a penny. We will charge you higher fees and deduct them from the donations you get. If you want to read a bit about our membership plan you can find the information here

No! You do not need to enter a payment form if you are not getting special services that cost money. If you are getting services that require payment, you will need to either enter a credit card info or even upload a Horaat Keva if you wish. To see what services we offer for free click here. If at any point you gave us a payment form and you want to stop payments and fee services, you can delete the information from your account.

The best way to catch us is via email at support@rosalind.co.il We also provide service by phone Phone: (074) 728-9877. We are very busy and email is the best way to get answers. We usually respond to the email within 24 hours (in most cases less than that). You can also use the Contact us page to send us messages.

Your account will allow you to perform all the necessary actions needed to get our services. You will be able to add your organization contact info, logo, Google Analytics, bank account, merchent accounts, next receipt number, and define your organization email reply messages. your account You will be able to see all the payments you received, download a list of payers and payments, see some statistics, download invoices, create forms, surveys and web apps.

That depends on your membership. It can be as little as 2 languages and it can be as many as 6 languages. You can pick and choose any of the 6 languages we use. You can also add more languages in the Options page. If you are a member in our website, go to the Costs menu on top to see how many languages you can use for each membership level.

If for any reason you would like to close your campaign, please send us an email at: support@rosalind.co.il.

Once you've signed in to our website, your name will appear in the top menu next to Sign out. Click on the name and then you will arrive at the Team Members page. Click the Edit button and you can change the information.

Once you've signed in to our website, your name will appear in the top menu next to Sign out. Click on the name and then you will arrive at the Team Members page. Click the Edit button near your name and you can change the password.

Go to the Login Page in the top menu. There you will see a link for lost password. Enter your email and we will send you a temporary password that will allow you to login. Note that to login you will need also the code we will send to the mobile phone you used in our website. Otherwise you will need someone in your team to change your information.

Your orgnization information is in the 'Business Info' link on the left. You will be able to change organizational email, website address, phone number, and fax number.

Yes, absolutely. Each organization should have an organization's email address so your customers can contact you through it.

The number of staff members allowed depends on your type of membership. It can be 6 and it can be unlimited. To add, change, or delete team members, click the Team members link in the left menu. You will reach the team members page where you can add / modify / delete team members. You can also do this from the link 'Departments' on the menu where you can also assign team members to different departments.

The logo can be changed at the link in the left menu 'Business Info' -> Logo. You can upload a logo for all the languages allowed to you.

The link to the 'Financial info' page is on the menu on the left. When you click on it you would be able to enter a credit card info or download a Horaat Keva. You take the Horaat Keva to the bank. They will know how to fill it. You then take a picture of it and upload it at the same place.

If your customers make payments through a payment page, we send them a message by email and by phone if we have their mobile number. We do not attach a receipt in the form of PDF unless you use our receipt service. The service is available for a fee. If you are interested in the service, choose the menu on the left 'Account Management' and at the bottom of the page there will be a link to the receipts. Click on it and the system will recognize that you do not have the service and offer it to you.

In the 'Account Management' link → Team members on the left you can change team members, add and delete. You can not delete yourself. Someone else has to do it.

The receipts service is not free of charge. You must add credit card if you have not already done so. To add the receipts service, go to the left menu 'Business Information' → Receipts. This page will show you all your receipts after the service has been activated. There is a link there to help you add the service if you do not have the service yet.

Once you add the receipts service, you need to go to the link in the left menu 'Business Info' → 'Settings'. You will see there the the next receipt number. There you can change the next receipt number.

The logo can be changed at the link in the left menu 'Business Info' -> Logo. You can upload a logo for all the languages allowed to you.

The link to the bank information page are on the menu on the left. When you click on it you would be able to select the bank, branch and account number.

Google Analytics is a free service Google that will show you the number of visitors to any web page. Look it up in Google and you will get your free Google ID. On the left menu in the link 'Business Info' → 'Settings', you can add your Google ID there and you will able to track all visits to your pages in forms.rosalind.co.il website.

Yes. We can send your email to your customers using your own colors, with your logo and your organization's name. The service is not free. From the left menu go to the link 'Business Info' → 'Organization Email Option'. The system will recognize that you do not have the service yet, and will offer you the service.

Yes but the service comes with a fee. You will be able add 6 different sums. If you are interested in our service, you have to first add payment form. Use your account and go to the "Payment Form" link in the left menu. Add a payment form and then go to the "Options" link in the left menu to add the control donation amounts service. The prices are listed in Fees page and the Options page.

We have 2 websites. Rosalind is the management website where you upload info and view your donors and donations and manage your account. The information you upload here will show up on forms.rosalind.co.il which is the donors website. This is done to simplify your job.

In the left menu there is a link to 'Sister Charities' page. You can add your US charity name, logo, the organization id at IRS, and next receipt number. If you do that, the receipts to your American donors will be issued in PDF format on behalf of your US charity with its logo and the receipt numbers you input. The service is free of charge. You can add up to 5 different charities in US, UK, Canada, France, & Australia.

Every donation has a minimum charge. For donations in USD, the minimum is $10. We have this minimum because our credit card processing company has a minimum charge and we have to follow their rules.

Local donors get a standard Thank You Note automatically when they donate. Controlling the text in the Thank You Note comes with a fee. If you are interested in our service, you have to first add payment form. Use your account and go to the "Payment Form" link in the left menu. Add a payment form and then go to the "Options" link in the left menu to add the Thank You notes service. The prices are listed in Fees page and the Options page.

If you have that option, you will find at the bottom of the left menu, a link called Thank You Letters. Click on it and you will see the Thank You Letters page. You can add the letters in any of your languages. If you wish to add the Thank You Letters option, you can do it in the Options menu on the left.

The link to the 'Statistics' page are on the menu on the left. When you click on it you would be able to see statistics about your donors and donations.

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You will get your money every 15 days. We will either send it to you by mail with an image of the check sent by email, or we will transfer it to you to your bank account.

You get your donation money (local & US) transferred to your bank account or by check twice a month (1st and 15th). Our refund policy gives the donors 30 days to cancel. So for donations made through our website you will get your money after 30 days. Donations from Facebook take longer. Facebook gives their users 3 months to change their mind. If you add a credit card to your account, we will transfer the money at the first opportunity. Meaning, twice a month we will transfer to you the donations you received in the previous 15 days. The transfer schedule is done according to our Donation Transfer Schedule. We deduct the fees from the donations as described here.

Charities

Free essential services

  • We provide real solutions to fundraising
  • Our services include the social media websites
  • We supply a simple, cost-effective way to manage your fundraising efforts
  • Our solutions include raising funds in the US
  • No need for technical knowledge to run a campaign
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